Pengaruh Flexible Working Arrangement terhadap Work Engagement Karyawan PT. Telkom Indonesia
Abstract
Abstract. In the current era of globalization and digitalization, rapid changes have reduced human physical interaction, while the Covid-19 pandemic has accelerated the public's adaptation to a virtual lifestyle. To enhance employee work engagement, organizations must focus on employees' perceptions of the support they receive, such as flexible working arrangements, which can boost employee engagement. PT. Telkom Indonesia has implemented a Flexible Working Arrangement (FWA) since 2021 to provide work flexibility to its employees, with the expectation that they can achieve optimal performance, fully engage in their tasks, and remain loyal in the long term. Data from the Work Engagement survey at PT. Telkom Indonesia in Bandung shows high levels of work engagement, but interview results indicate low engagement. This study examines the influence of Flexible Working Arrangements (FWA) on employee Work Engagement at PT. Telkom Indonesia. The population of this study is the employees of PT. Telkom Indonesia in Bandung. The research design uses a quantitative causal method. The sample size was determined using the Slovin formula, with a total of 262 respondents. This study uses the Utrecht Work Engagement Scale (UWES-17) from Wilmar Schaufeli and the Flexible Work Arrangements Scale based on the Flexible Working Arrangement theory from Selby & Wilson (2001) by Farida (2020). Simple linear regression analysis shows a positive and significant effect between FWA and Work Engagement at 23.1%. Employees with high work flexibility tend to be more engaged in their work, indicating that FWA has a significant impact on increasing work engagement.
Abstrak. Di era globalisasi dan digitalisasi saat ini, perubahan cepat telah mengurangi interaksi fisik manusia, sementara pandemi Covid-19 mempercepat adaptasi masyarakat pada gaya hidup virtual. Untuk meningkatkan keterlibatan kerja karyawan, organisasi harus fokus pada persepsi karyawan tentang dukungan yang mereka terima, seperti pengaturan kerja fleksibel, yang dapat meningkatkan keterlibatan kerja karyawan. PT. Telkom Indonesia menerapkan Flexible Working Arrangement (FWA) sejak 2021 untuk memberikan fleksibilitas kerja kepada karyawannya, dengan harapan karyawan dapat mencapai performa optimal, terlibat penuh dalam tugas mereka, dan tetap loyal dalam jangka panjang. Data hasil survei Work Engagement di PT. Telkom Indonesia di Kota Bandung menunjukkan tingkat keterlibatan kerja yang tinggi, namun hasil wawancara mengindikasikan adanya keterlibatan kerja yang rendah. Penelitian ini mengkaji pengaruh Flexible Working Arrangement (FWA) terhadap Work Engagement karyawan PT. Telkom Indonesia. Populasi pada penelitian ini adalah Karyawan PT. Telkom Indonesia di Kota Bandung. Desain penelitian ini menggunakan metode kuantitatif kausalitas. Penentuan jumlah sampel menggunakan rumus Slovin dengan jumlah sample sebanyak 262. Penelitain ini menggunakan alat ukur Utrecht Work Engagement Scale (UWES-17) dari Wilmar Schaufeli dan Flexible Work Arrangements Scale yang didasarkan pada teori Flexible Working Arrangement dari Selby & Wilson (2001) oleh Farida (2020). Analisis regresi linear sederhana menunjukkan pengaruh positif dan signifikan antara FWA dan Work Engagement sebesar 23.1%. Karyawan dengan fleksibilitas kerja tinggi cenderung lebih terlibat dalam pekerjaan. Artinya menunjukkan bahwa FWA berpengaruh signifikan terhadap peningkatan keterlibatan kerja.
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