Pengalaman Komunikasi Generasi Z dan Milenial dalam Penyampaian Ide Kerja

Studi Fenomenologi di Telkom Bandung

Abstract

_{Differences in communication characteristics between Generation Z and Millennials in the workplace have the potential to influence the effectiveness of idea sharing and collaboration within organizations. This issue is particularly relevant at Telkom Bandung, a technology-based company where cross-generational interactions are an integral part of daily work activities. This study aims to explore the experiences, meanings, and communication adaptations of Generation Z and Millennial employees in conveying work-related ideas at Telkom Bandung. The study employed a qualitative method with a phenomenological approach. Data were collected through in-depth interviews and analyzed using qualitative data analysis with source triangulation to ensure the credibility of the findings. The results indicate that cross-generational communication experiences are influenced more by organizational culture, interpersonal relationships, work experience, and communication structures than by generational differences themselves. These factors encourage learning and collaboration rather than conflict. Communication is perceived as a means of building professional legitimacy, fostering interpersonal relationships, facilitating work coordination, and creating psychological safety. Communication adaptation is achieved through adjustments in communication media, language use, the level of information detail, and an open communication culture. The study concludes that cross-generational communication at Telkom Bandung is adaptive and collaborative, enabling the differing characteristics of Generation Z and Millennials to become valuable sources of learning, knowledge sharing, and strengthened collaboration in the communication of work-related ideas.
Keywords: Generation Z, Millennials, Cross-Generational Communication, Work-Related Idea Sharing, Phenomenology.}